Store General Manager: Guest Experience & Ops

Global Partners; Town of Yorktown (NY); Vor Ort; USD 45.000 - 82.000; Vollzeit

Benefits dieser Stelle

Health & Wellness

401k with match

Tuition reimbursement

Professional development

Zusammenfassung

Global Partners LP is seeking a General Manager in New York who will lead operations, inspire the team, and ensure the guest experience aligns with the Global brand promise. This hands-on role oversees performance, staffing, training, compliance, and community engagement, shaping a culture of hospitality and excellence.

You will manage labor, inventory, and costs while driving revenue growth, profitability, and compliance with safety standards.

Qualifikationen

• Requires ServSafe or other approved Food Safety Certification within 90 days of employment or promotion.
• Minimum 5 years of progressive retail, restaurant, or hospitality management experience; multi-department or full-store leadership preferred.
• Demonstrated success in team leadership, operations management, and financial performance.
• Strong business acumen with the ability to interpret data and make strategic decisions.
• Excellent interpersonal and communication skills.
• Proven ability to foster teamwork, motivate others, and resolve conflict effectively.
• Strong understanding of food safety, merchandising, and guest service standards.
• Tech-savvy and proficient with POS systems, reporting tools, and standard office software.

Aufgaben

• Lead by example to uphold Global mission and Four Pillars.
• Inspire, develop, and empower management and associate teams to deliver exceptional Guest service and operational performance.
• Build a culture rooted in collaboration, accountability, and hospitality.
• Recruit, train, and retain high-performing team members who embody the brand’s values.
• Provide clear communication, direction, and feedback through regular coaching and team meetings.
• Foster a safe, positive, and inclusive workplace where every team member feels valued.
• Oversee all store operations, ensuring adherence to company policies, brand standards, and safety requirements.
• Drive financial performance by managing labor, inventory, and operating costs effectively.
• Analyze sales reports, expense summaries, and performance metrics to identify opportunities for improvement.
• Develop and execute action plans to achieve revenue, margin, and profitability goals.

Kenntnisse

Leadership

Team management

Communication

Analytical thinking

POS systems knowledge

Ausbildung

High School Diploma or Equivalent

ServSafe Certification

Tools

POS systems

Reporting tools

Office software

Jobbeschreibung

Global Partners LP is seeking a General Manager in New York who will lead operations, inspire the team, and ensure the guest experience aligns with the Global brand promise. This hands-on role oversees performance, staffing, training, compliance, and community engagement, shaping a culture of hospitality and excellence.

You will manage labor, inventory, and costs while driving revenue growth, profitability, and compliance with safety standards.