Store General Manager — Guest Experience Leader

Global Partners; Averill Park (NY); On-site; USD 62,000 - 82,000; Full time

Benefits offered by this job

Competitive pay

Health & Wellness

401k with match

Tuition reimbursement

Professional development

Job summary

Global Partners is seeking a General Manager to lead store operations in New York. You will oversee staff, guest experience, financial performance, safety, and community engagement, ensuring hospitality and operational excellence daily.

The role emphasizes building a strong team, coaching, and maintaining brand standards while driving revenue, margin, and store presentation in a hands-on leadership capacity.

Qualifications

• ServSafe or approved Food Safety Certification within 90 days.
• Minimum 5 years of progressive retail, restaurant, or hospitality management experience.
• Experience leading multiple departments or full-store operations.
• Strong business acumen with data interpretation and strategic decision-making.
• Excellent communication and interpersonal skills.
• Proficiency with POS systems and reporting tools.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Lead by example to uphold Global mission and Four Pillars.
• Inspire, develop, and empower management and associate teams to deliver exceptional Guest service and operational performance.
• Build a culture of collaboration, accountability, and hospitality.
• Recruit, train, and retain high-performing team members who embody the brand’s values.
• Provide clear communication, direction, and feedback through regular coaching and team meetings.
• Foster a safe, positive, and inclusive workplace for all team members.
• Oversee store operations, ensuring adherence to policies, standards, and safety.
• Drive financial performance by managing labor, inventory, and costs.
• Analyze sales reports and performance metrics to identify opportunities for improvement.
• Ensure compliance with all company systems and audit standards.

Skills

Interpersonal communication

Team leadership

Financial acumen

Customer service

Adaptability

Education

High School Diploma or Equivalent

Tools

POS systems

Reporting tools

Office software

Job description

Global Partners is seeking a General Manager to lead store operations in New York. You will oversee staff, guest experience, financial performance, safety, and community engagement, ensuring hospitality and operational excellence daily.

The role emphasizes building a strong team, coaching, and maintaining brand standards while driving revenue, margin, and store presentation in a hands-on leadership capacity.