Store General Manager: Doughnut Ops & People Leader

Krispy Kreme Doughnut Corporation; Florida; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly Pay

Career opportunities- we are growing!

Comprehensive benefits (medical,vision

dental insurance)

Employee discount program

401K plan

PTO

Company events

Education Reimbursement

Adoption Assistance

Life Insurance

FSA/HSA Plans

Pet Insurance

Job summary

Krispy Kreme Doughnut Corporation is seeking a General Manager in New York. You will lead store operations, oversee production, sales and HR, and develop a staff focused on delivering high quality doughnuts and exceptional customer service.

You will manage safety, cleanliness, and profitability while fostering teamwork and a guest-centric culture. The role requires 4+ years in QSR/retail management, the ability to work diverse schedules, and compliance with US work authorization.

Qualifications

• 4+ years' experience in QSR or retail management.
• Must be at least 21 years of age.
• High school or GED.
• Ability to work all necessary work schedules, including holidays/weekends.
• Effective communication skills, both written and verbal.
• Travel 0-10%
• Must be authorized to work in the US without sponsorship.

Responsibilities

• Serve as a role model for customer-first behaviors according to company standards.
• Build a team of customer-focused employees through coaching and performance management.
• Ensure all products meet Krispy Kreme quality standards and guarantee customer satisfaction.
• Ensure all store physical property is in good working condition.
• Direct and manage store sales efforts, including Hot Light times, retail sales, fundraising and suggestive selling.
• Achieve business plan objectives and profitability according to store operating plan and financial goals.
• Promote store safety and maintain sanitation and cleanliness.
• Handle customer complaints in a timely and professional manner.

Skills

People management

Customer service

Communication

Education

High school diploma or GED

Job description

Krispy Kreme Doughnut Corporation is seeking a General Manager in New York. You will lead store operations, oversee production, sales and HR, and develop a staff focused on delivering high quality doughnuts and exceptional customer service.

You will manage safety, cleanliness, and profitability while fostering teamwork and a guest-centric culture. The role requires 4+ years in QSR/retail management, the ability to work diverse schedules, and compliance with US work authorization.