Store General Manager – Coffee, Team & Growth

Blank Street, Inc.; Boston, Northern (MA, KY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

15 days paid annual leave

Health plan options

Parental leave

Regulars program

Team outings

Free Blank Street swag

Job summary

Blank Street, Inc. is hiring a General Manager in Boston to lead a hospitality-focused team and own store performance. You’ll recruit, train, and coach staff, manage scheduling, and ensure food and beverage quality aligned with brand standards.

You’ll drive operational excellence, safety, and local brand growth while delivering exceptional customer experiences and strong financial results.

Qualifications

• 4+ years of experience managing and leading single-store unit operations in high growth hospitality or consumer brands
• Full Time availability:45 hours per week, 5 days of availability required and must be available to work 2 peak days
• $70,000 - $80,000 annual salary.

Responsibilities

• Create a motivating and engaging team culture by consistently celebrating, training, coaching, and mentoring your team.
• Step in to cover scheduling gaps or time off in the store schedule
• Create and publish staff schedules according to state and local labor laws
• Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time
• Recruit super star talent in collaboration with the People Team
• Oversee and validate the quality of training being executed by your Shift Leads
• Ensure coffee accreditations are handled on time for new employees
• Work to maintain the very best team engagement scores
• Maintain food and beverage quality standards across your store and ensure recipes are executed accurately and consistently
• Own all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System
• Spend 50-70% of your week leading by example behind the bar through customer service and production of technically excellent food and beverage products
• Ensure the safety, cleanliness and presentation of your location in line with company policies
• Maintain operational excellence achieving company standard scores and above via our auditing platform
• Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty
• Be a champion of your store’s financial performance and peak business throughput
• Grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision
• Ensure your location meets operations and product quality audit standards, quickly action any feedback to improve

Job description

Blank Street, Inc. is hiring a General Manager in Boston to lead a hospitality-focused team and own store performance. You’ll recruit, train, and coach staff, manage scheduling, and ensure food and beverage quality aligned with brand standards.

You’ll drive operational excellence, safety, and local brand growth while delivering exceptional customer experiences and strong financial results.