Store General Manager – Coffee & Team Growth

Blank Street; Boston (MA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Salary: $70,000-$80,000

15 days paid annual leave

Health plans

Commuter benefits

Parental leave

Bereavement leave

Regulars program access (free coffee)

Team socials

Blank Street swag

Job summary

Blank Street in Boston is seeking a General Manager to own daily operations, lead a hospitality team, and ensure exceptional coffee quality and customer experience. You’ll manage scheduling, training, and performance, while driving store financials and local brand growth.

The role emphasizes hands-on leadership behind the bar for 50-70% of the week, plus comprehensive perks, health plans, and competitive salary. Candidates must have 4+ years of single-store leadership in growth brands.

Qualifications

• 4+ years of experience managing and leading single-store unit operations in high growth hospitality or consumer brands.
• Full Time availability: 45 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)

Responsibilities

• Create a motivating and engaging team culture by consistently celebrating, training, coaching, and mentoring your team.
• Step in to cover scheduling gaps or time off in the store schedule
• Create and publish staff schedules according to state and local labor laws
• Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time
• Recruit super star talent in collaboration with the People Team
• Oversee and validate the quality of training being executed by your Shift Leads, providing feedback and coaching where needed
• Ensure coffee accreditations are handled on time for new employees in line with company standards
• Work to maintain the very best team engagement scores
• Maintain food and beverage quality standards across your store and ensure recipes are executed accurately and consistently by your team
• Own all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System
• Spend 50-70% of your week leading by example behind the bar through customer service and production of technically excellent food and beverage products
• Ensure the safety, cleanliness and presentation of your location in line with company policies
• Maintain operational excellence achieving company standard scores and above via our auditing platform
• Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty
• Be a champion of your store's financial performance and peak business throughput
• Grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision
• Ensure your location meets operations and product quality audit standards, quickly action any feedback to improve

Skills

Hospitality team leadership

Inventory & supply chain

Customer service

Union experience

Specialty coffee knowledge

Decision making

Interpersonal communication

Job description

Blank Street in Boston is seeking a General Manager to own daily operations, lead a hospitality team, and ensure exceptional coffee quality and customer experience. You’ll manage scheduling, training, and performance, while driving store financials and local brand growth.

The role emphasizes hands-on leadership behind the bar for 50-70% of the week, plus comprehensive perks, health plans, and competitive salary. Candidates must have 4+ years of single-store leadership in growth brands.