Store Floor Operations Lead

Ace Hardware Corporation; San Leandro (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Ace Retail Group in the United States is seeking a Floor Supervisor to assist with store operations and lead staff in the absence of management. You will help deliver excellent customer service, supervise daily tasks, and ensure a safe, well-organized store environment.

The role emphasizes strong communication, problem solving, and teamwork. Training and advancement opportunities are offered as part of Ace's core values and growth mindset.

Qualifications

• High School or GED equivalent.
• Ability to read and interpret safety rules and manuals.
• Ability to perform basic math and measure performance.
• Ability to work independently and flexibly.
• Effective verbal and written communication.
• Ability to foster teamwork and motivate others.

Responsibilities

• Project a positive representation of Ace Retail Group.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Thank customers when they are finished and when they are leaving the store.
• Resolve customer complaints.
• Supervise the general operations of the entire store.
• Open and close the store procedures.
• Assist with loss prevention, safety, and audits.
• Train associates and participate in store meetings.

Skills

Effective communication

Customer service

Independent work

Flexible hours

Teamwork and leadership

Problem solving

Attention to detail

Store operations knowledge

Customer issue resolution

Education

High School diploma or GED

Job description

Ace Retail Group in the United States is seeking a Floor Supervisor to assist with store operations and lead staff in the absence of management. You will help deliver excellent customer service, supervise daily tasks, and ensure a safe, well-organized store environment.

The role emphasizes strong communication, problem solving, and teamwork. Training and advancement opportunities are offered as part of Ace's core values and growth mindset.