Floor Supervisor: Lead Store Ops & Customer Service

Ace Hardware Corporation; Springfield (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Ace Retail Group in Springfield, IL is seeking a Floor Supervisor to support store operations and customer service. You will help lead staff, ensure safe, efficient operations, and uphold Ace’s standards across the sales floor, stockroom, and exterior areas.

You will train team members, assist with daily tasks, and contribute to merchandising, pricing, and loss prevention. This full-time role emphasizes teamwork and reliable, hands-on leadership.

Qualifications

• High School diploma or GED required.
• Ability to read and interpret safety rules and manuals.
• Strong written and verbal communication skills.
• Ability to work independently and in a team.
• Comfort with flexible hours and lifting up to 100 lbs.

Responsibilities

• Assist in managing store operations and staff in absence of GM/Asst GMs.
• Deliver excellent customer service and handle inquiries and issues.
• Oversee cash handling, pricing updates, and daily maintenance of sales floor and stockroom.
• Lead by example, train associates, and participate in store meetings.
• Support loss prevention, safety, and merchandising initiatives.

Skills

High School or GED equivalent

Read and interpret documents

Effective communication (verbal & writ

Teamwork & collaboration

Flex hours

Customer service awareness

Physical ability (lift 50-100 lbs)

Independent worker

Education

High School or GED

Job description

Ace Retail Group in Springfield, IL is seeking a Floor Supervisor to support store operations and customer service. You will help lead staff, ensure safe, efficient operations, and uphold Ace’s standards across the sales floor, stockroom, and exterior areas.

You will train team members, assist with daily tasks, and contribute to merchandising, pricing, and loss prevention. This full-time role emphasizes teamwork and reliable, hands-on leadership.