Store Floor Lead: Customer Service & Operations

Ace Hardware Corporation; Lansing (MI); On-site; USD 18,000 - 26,000; Full time

Job summary

Ace Retail Group is seeking a Floor Supervisor to assist with managing store operations and lead the team in the GM/Assistant Manager absence. You will supervise staff, ensure customer service excellence, and uphold Ace's core values in daily actions.

You will oversee opening/closing procedures, inventory, merchandising, and loss prevention, while training associates and communicating issues to leadership. A strong focus on teamwork and safety is essential.

Qualifications

• High School or GED equivalent.
• Ability to read and interpret safety rules and manuals.
• Ability to work independently and flexibly.

Responsibilities

• Assist with managing store operations and staff in GM/Asst Managers' absence.
• Provide proactive customer service and resolve issues.
• Support opening and closing procedures and loss prevention.
• Maintain store appearance, merchandising, and signage.
• Coach and train associates and communicate issues to leadership.

Skills

Effective communication

Teamwork

Flexibility

Independence

Customer service orientation

Education

High School or GED equivalent

Job description

Ace Retail Group is seeking a Floor Supervisor to assist with managing store operations and lead the team in the GM/Assistant Manager absence. You will supervise staff, ensure customer service excellence, and uphold Ace's core values in daily actions.

You will oversee opening/closing procedures, inventory, merchandising, and loss prevention, while training associates and communicating issues to leadership. A strong focus on teamwork and safety is essential.