Store Floor Leader: Sales, Service & Omnichannel Coach

JCPenney; Twin Falls (ID); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Benefits package

Associate discount

401(k) match

Job summary

JCPenney in Twin Falls, Idaho seeks a Sales Floor Supervisor to lead customer service and sales execution on the floor. You will train associates, manage merchandise presentation, and drive omnichannel processes including pickup, delivery, and returns.

The role focuses on maintaining behavior standards, coaching staff, and achieving profit targets through efficient scheduling and engagement of associates across specialty areas.

Qualifications

• Experience leading sales floor teams and implementing customer service standards.
• Knowledge of merchandising and visual standards execution.
• Experience with omnichannel sales processes.

Responsibilities

• Directs customer service and sales activities in store; resolves customer issues.
• Manages merchandise standards and guides floor moves, signage and pricing.
• Trains and coaches associates on pickup, delivery, and returns processes.
• Drives profitability through staffing efficiency and shrink reduction.
• Leads specialty businesses and supervises associate training.

Skills

Growth Mindset

Critical Thinking

Leadership

Accountability

Excellence

Drives Results

Job description

JCPenney in Twin Falls, Idaho seeks a Sales Floor Supervisor to lead customer service and sales execution on the floor. You will train associates, manage merchandise presentation, and drive omnichannel processes including pickup, delivery, and returns.

The role focuses on maintaining behavior standards, coaching staff, and achieving profit targets through efficient scheduling and engagement of associates across specialty areas.