Store Floor Leader & Guest Experience Coach

Build-A-Bear Workshop, Inc.; Raleigh (NC); On-site; USD 42,000 - 55,000; Full time

Job summary

Build-A-Bear Workshop, Inc. is seeking an Assistant Manager at Crabtree Valley Mall in Raleigh, NC.

This role supports the store manager in all aspects of operations, delivering the Guest experience and driving sales through effective staff leadership. The position requires 2 years of store management experience in a customer-centric retail environment, with strong knowledge of POS, scheduling, and HRIS systems.

Qualifications

• 2 years of store management experience in a customer-centric setting.
• High school diploma required; additional degree preferred.
• Familiar with POS, scheduling, HRIS and time & attendance systems.

Responsibilities

• Assist the Chief Workshop Manager with daily assignments and scheduling.
• Lead and coach the team during shifts to meet sales targets.
• Ensure adherence to policies, security, cash handling, and store safety.

Skills

Store management experience

Customer-centric

POS software

Scheduling

Education

High school diploma

Associate's degree in business or related field

Tools

POS system

HRIS

Time & attendance

Job description

Build-A-Bear Workshop, Inc. is seeking an Assistant Manager at Crabtree Valley Mall in Raleigh, NC.

This role supports the store manager in all aspects of operations, delivering the Guest experience and driving sales through effective staff leadership. The position requires 2 years of store management experience in a customer-centric retail environment, with strong knowledge of POS, scheduling, and HRIS systems.