Store Floor Leader - Customer Experience & Safety

Lowe's; Spartanburg (SC); On-site; USD 42,000 - 58,000; Full time

Job summary

Lowe’s in the United States is seeking a Sales Floor Department Supervisor to lead a team of associates, coach on customer service, ensure a clean, safe, and well-stocked store, and support merchandising decisions. You will also perform supervisory duties, delegate tasks, and monitor daily performance to meet store goals.

The role requires strong communication, the ability to lift up to 25 pounds, and availability mornings to evenings.

Qualifications

• High School Diploma or equivalent and 3 years of retail experience OR 5 years of retail experience.
• 1 year of experience in customer service.
• 1 year of experience supporting Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience Using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Responsibilities

• Lead and enable a team of associates to deliver the best possible customer experience.
• Coach and training associates, delegating, following up on daily tasks and managing performance.
• Ensure adequate department coverage and supervise store safety and operations.
• Assist with down stocking, area recovery and merchandising decisions as needed.
• Engage customers, clarify needs, identify solutions, and close sales.

Skills

Leadership

Customer service

Training

Team supervision

Cross-functional collaboration

Microsoft Office Suite

Education

High School Diploma or equivalent

Retail experience

Pro customer experience

Tools

Project Tool

Genesis

Sterling

M2O

Thin Client

Job description

Lowe’s in the United States is seeking a Sales Floor Department Supervisor to lead a team of associates, coach on customer service, ensure a clean, safe, and well-stocked store, and support merchandising decisions. You will also perform supervisory duties, delegate tasks, and monitor daily performance to meet store goals.

The role requires strong communication, the ability to lift up to 25 pounds, and availability mornings to evenings.