Retail Floor Team Lead – Customer Experience

Lowe's Home Centers, LLC; Derby (KS); On-site; USD 42,000 - 56,000; Full time

Job summary

Lowe's is seeking a Sales Floor Department Supervisor to lead a team of associates and deliver an outstanding customer experience. You will coach, train, delegate, and manage daily tasks while ensuring department coverage and safety.

The role involves both customer-facing tasks and backroom duties, including merchandising input, down stocking, and safety walks. Occasional MOD duties may apply.

Qualifications

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience Using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Responsibilities

• Providing resources and tools to support those directly helping customers provide the best service.
• Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
• Lead and enable a team of associates to deliver the best possible customer experience in the store, including coaching, training, performance management and coverage.
• Handle customer-facing activities (greeting, clarifying needs, closing sales) and non-customer-facing activities (down stocking, inventory, area recovery) and store safety.

Skills

Customer service

Team leadership

Merchandising

Safety coaching

Education

High School Diploma

Tools

Genesis

Sterling

M2O

Thin Client

Project Tool

Job description

Lowe's is seeking a Sales Floor Department Supervisor to lead a team of associates and deliver an outstanding customer experience. You will coach, train, delegate, and manage daily tasks while ensuring department coverage and safety.

The role involves both customer-facing tasks and backroom duties, including merchandising input, down stocking, and safety walks. Occasional MOD duties may apply.