Store Floor Leader — Customer Experience Champion

Petco Animal Supplies Stores, Inc.; City of Syracuse (NY); On-site; USD 17,000 - 22,000; Full time

Job summary

Petco Animal Supplies, Inc. in Syracuse, NY is seeking a dedicated Key Holder to support store leadership, supervise partners on shift, and ensure smooth daily operations while delivering friendly, knowledgeable service.

You will open and close the store, handle cash transactions, maintain merchandising standards, and safeguard animal welfare according to Petco policies, contributing to a safe, positive shopping experience for customers and pets.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Uphold Petco's animal care standards, ensuring health and safety of animals and a welcoming environment.
• Deliver friendly, knowledgeable service and supervise store partners; assist with training and best practices on the sales floor.
• Open and close the store; manage cash handling, safety, and security protocols; support merchandising and inventory tasks.

Skills

Leadership

Problem-solving

Communication

Multitasking

Cash handling

Reliability

Job description

Petco Animal Supplies, Inc. in Syracuse, NY is seeking a dedicated Key Holder to support store leadership, supervise partners on shift, and ensure smooth daily operations while delivering friendly, knowledgeable service.

You will open and close the store, handle cash transactions, maintain merchandising standards, and safeguard animal welfare according to Petco policies, contributing to a safe, positive shopping experience for customers and pets.