Store Floor Leader & Customer Experience Champion

Petco Animal Supplies, Inc.; New York (NY); Hybrid; USD 26,000 - 40,000; Full time

Job summary

Petco Animal Supplies, Inc. in New York, NY is seeking a Key Holder to support store leadership, supervise partners, and open/close the store, ensuring safety and excellent customer service on the sales floor.

You’ll uphold animal care standards, lead on the floor, handle transactions, and assist with merchandising, inventory, and training of new partners. This role combines frontline leadership with hands-on problem solving and a commitment to a welcoming, pet-friendly store experience.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Open and close the store while following cash handling, safety, and security protocols.
• Support daily store operations including sales, task execution, and recovery.
• Execute merchandising standards, planograms, pricing accuracy, signage, and promotional set-ups.
• Assist with inventory activities such as restocking, cycle counts, inventory integrity.
• Identify out-of-stocks, low inventory, or merchandising issues and communicate them to store leadership.
• Process transactions, refunds, and exchanges accurately.
• Act as the primary point of contact in the absence of store management.
• Support promotions to help achieve store goals.
• Provide friendly, knowledgeable service to customers.

Skills

Leadership

Problem solving

Decision making

Communication

Cash handling

Multitasking

Attention to detail

Job description

Petco Animal Supplies, Inc. in New York, NY is seeking a Key Holder to support store leadership, supervise partners, and open/close the store, ensuring safety and excellent customer service on the sales floor.

You’ll uphold animal care standards, lead on the floor, handle transactions, and assist with merchandising, inventory, and training of new partners. This role combines frontline leadership with hands-on problem solving and a commitment to a welcoming, pet-friendly store experience.