Store Floor Lead, Interim — Lead & Delight Guests

Cscgeneration 2; Glendale (CA); On-site; USD 25,000 - 39,000; Part time

Job summary

Sur La Table in Glendale is seeking a Store Floor Lead, Interim to support the GM/Store Manager and drive in-store performance, delivering a best-in-class guest experience. You will coach associates, manage daily operations as MOD, and stay current on products to inspire customers.

Responsibilities include leading the sales floor, optimizing store operations, ensuring stock and visual standards, and helping the team meet monthly sales goals while adhering to wage and hour laws.

Qualifications

• Must be 21 years of age or older at the time of employment.
• 1 year of retail management experience, preferably in a specialty or culinary retail environment.
• Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for community engagement and providing exceptional customer experiences.
• Proficiency in Microsoft Office and retail management systems preferred.

Responsibilities

• Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).
• Provides in-the-moment coaching and feedback to elevate performance and team engagement. Communicate performance issues directly to the General Manager/Store Manager.
• Support onboarding, training, and development of new associates.
• Represent Sur La Table’s brand by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
• Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.
• Support the achievement of store sales goals through effective customer engagement and team motivation.
• Maximize selling opportunities by identifying customer needs and offering relevant solutions.
• Consistently meet or exceed monthly sales goals, contributing to overall store revenue.
• Direct employees to ensure appropriate merchandise stock levels and that the selling floor is adequately stocked and merchandised in accordance with visual standards.
• Complete inventory transactions including receiving, MOS, and RARs.
• Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy.
• Models and ensures all Sur La Table policies and SOPs are communicated effectively to associates, maintained and consistently followed.

Skills

Retail management

Leadership

Communication

Problem solving

Team development

Customer experience

Tools

Microsoft Office

Retail management systems

Job description

Sur La Table in Glendale is seeking a Store Floor Lead, Interim to support the GM/Store Manager and drive in-store performance, delivering a best-in-class guest experience. You will coach associates, manage daily operations as MOD, and stay current on products to inspire customers.

Responsibilities include leading the sales floor, optimizing store operations, ensuring stock and visual standards, and helping the team meet monthly sales goals while adhering to wage and hour laws.