Store Floor Lead — Guest Experience & Team Coach

Cscgeneration 2; Woodmere (OH); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Sur La Table in Ohio is seeking a Store Floor Lead to drive in-store performance while acting as the Manager on Duty. You will coach associates, ensure smooth daily operations, and deliver an exceptional guest experience across culinary products and classes.

The role emphasizes leadership, floor management, and customer-centered service, with opportunities to grow through training and product knowledge enrichment. Flexible scheduling and weekend coverage are expected.

Qualifications

• Must be 21 years of age or older at the time of employment.
• 1 year of retail management experience, preferably in a specialty or culinary retail environment.
• Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for community engagement and providing exceptional customer experiences.

Responsibilities

• Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).
• Provides in-the-moment coaching and feedback to elevate performance and team engagement.
• Support onboarding, training, and development of new associates.
• Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
• Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
• Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.
• Support the achievement of store sales goals through effective customer engagement and team motivation.
• Maximize selling opportunities by identifying customer needs and offering relevant solutions.
• Consistently meet or exceed monthly sales goals, contributing to overall store revenue.

Skills

Retail management

Leadership

Customer service

Communication

Problem-solving

Tools

Microsoft Office

Retail management systems

Job description

Sur La Table in Ohio is seeking a Store Floor Lead to drive in-store performance while acting as the Manager on Duty. You will coach associates, ensure smooth daily operations, and deliver an exceptional guest experience across culinary products and classes.

The role emphasizes leadership, floor management, and customer-centered service, with opportunities to grow through training and product knowledge enrichment. Flexible scheduling and weekend coverage are expected.