Store Floor Lead: Elevate Customer Experience & Team Performance

Mejuri; Chicago (IL); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Monthly retail bonus program

Performance reviews

Retail learning program

Job summary

Mejuri is seeking a Floor Lead in Chicago to drive exceptional customer service and coach a frontline team. You will uphold Mejuri’s standards on the sales floor, manage operations, and ensure a seamless customer experience daily.

The role requires a high-energy leader who can motivate staff, maintain visual standards, and collaborate across teams to hit KPIs and deliver Mejuri’s brand promise to customers.

Qualifications

• Experience in a high volume retail environment.

Responsibilities

• Lead by example and validate in-store customer experience through coaching and training on Mejuri’s Steps of Selling.

Skills

Customer service

Leadership

Team training

KPI management

Retail operations

Communication

Tools

POS systems

Inventory software

BOH systems

Job description

Mejuri is seeking a Floor Lead in Chicago to drive exceptional customer service and coach a frontline team. You will uphold Mejuri’s standards on the sales floor, manage operations, and ensure a seamless customer experience daily.

The role requires a high-energy leader who can motivate staff, maintain visual standards, and collaborate across teams to hit KPIs and deliver Mejuri’s brand promise to customers.