Store Floor Lead - Customer-Obsessed (Flagship)

SKIMS; Maryland; On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Bonus plan

401(k) plan

Employee discount

Paid time off

Health, dental, vision, life insurance

Mental health benefits

Parental leave

Referral bonus

Job summary

SKIMS is seeking a Supervisor to lead daily operations and deliver exceptional customer experiences on the sales floor. You will coach Team Members, manage opening/closing, cash handling, and store presentation while maintaining brand standards and a high-energy, inclusive culture.

In this full-time role, you will drive product knowledge, support launches and restocks, and help the leadership team achieve KPIs by coaching performance, monitoring inventory, and celebrating wins with the team.

Qualifications

• Previous experience in a supervisory or management role in retail.
• Passion for the SKIMS brand and our mission to serve the team and customers through innovation and inclusivity
• Strong ability to lead by example and motivate a team in a fast paced environment
• Excellent communication and interpersonal skills
• Ability to use sales data and feedback to improve team performance and drive business results
• Must be able to stand and remain physically active and move around all areas of the store and lift up to 40 pounds regularly

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, intentional, and personalized service on the floor and modeling those behaviors for the team.
• When you are assigned as the Sales Floor Captain, you drive performance through zone management, coaching, and team motivation.
• Ensure daily tasks and operational priorities are executed with a lens of Operational Excellence, including opening/closing procedures, cash management accuracy, and store cleanliness.
• Coach Team Members on selling behaviors, product knowledge, and styling support that connect product features to the customer's needs.
• Deliver feedback and support individual growth moments by encouraging Learning Agility within the team.
• Help facilitate the training and onboarding of new Team Members. Support consistent reinforcement of our standards, brand values, and store policies.
• Maintain strong product knowledge and support execution of product launches, restocks, and floor updates.
• Assist the leadership team in achieving store KPIs goals and Drive Results by tracking sales performance, setting goals with the team, and celebrating wins!
• Partner with leaders to monitor inventory levels, visual standards, and product availability throughout the day.
• Communicate openly and respectfully with the team, helping to Inspire Yourself & Others and build a positive, inclusive culture.
• Proactively step in to resolve customer issues with empathy, speed, and ownership.
• Support execution of daily action plans, zone assignments, and shift recaps in partnership with Store and Assistant Leaders.

Skills

Leadership

Customer service

Team coaching

Retail operations

Communication

Job description

SKIMS is seeking a Supervisor to lead daily operations and deliver exceptional customer experiences on the sales floor. You will coach Team Members, manage opening/closing, cash handling, and store presentation while maintaining brand standards and a high-energy, inclusive culture.

In this full-time role, you will drive product knowledge, support launches and restocks, and help the leadership team achieve KPIs by coaching performance, monitoring inventory, and celebrating wins with the team.