Sales Floor Captain — Customer-Obsessed Leader

SKIMS; Center (NE); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive pay with bonus structure

401(k) plan

Generous employee discount

Paid Time Off

Health, Dental, Vision, and Life Ins.

Mental Health benefits

Paid Parental Leave

Employee Referral Bonus Program

Job summary

SKIMS is seeking a Supervisor to lead daily results on the sales floor and model exceptional customer experiences. You’ll coach Team Members, support daily operations, and help bring our values to life during each shift.

You will manage tasks, train new members, monitor KPIs, and maintain brand standards while fostering an inclusive, high-energy environment that supports growth and teamwork.

Qualifications

• Experience in a supervisory or management role in retail.
• Strong leadership and customer service obsession.
• Excellent communication and interpersonal skills.
• Able to stand for long hours and lift up to 40 pounds.

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, intentional, and personalized service on the floor and modeling those behaviors for the team.
• When you are assigned as the Sales Floor Captain, you drive performance through zone management, coaching, and team motivation.
• Ensure daily tasks and operational priorities are executed with a lens of Operational Excellence, including opening/closing procedures, cash management accuracy, and store cleanliness.
• Coach Team Members on selling behaviors, product knowledge, and styling support that connect product features to the customer's needs.
• Deliver feedback and support individual growth moments by encouraging Learning Agility within the team.
• Help facilitate the training and onboarding of new Team Members. Support consistent reinforcement of our standards, brand values, and store policies.
• Maintain strong product knowledge and support execution of product launches, restocks, and floor updates.
• Assist the leadership team in achieving store KPIs goals and Drive Results by tracking sales performance, setting goals with the team, and celebrating wins!
• Partner with leaders to monitor inventory levels, visual standards, and product availability throughout the day.
• Communicate openly and respectfully with the team, helping to Inspire Yourself &; Others and build a positive, inclusive culture.
• Proactively step in to resolve customer issues with empathy, speed, and ownership.
• Support execution of daily action plans, zone assignments, and shift recaps in partnership with Store and Assistant Leaders.

Skills

Leadership

Customer service

Communication

Coaching

Team motivation

Problem solving

Job description

SKIMS is seeking a Supervisor to lead daily results on the sales floor and model exceptional customer experiences. You’ll coach Team Members, support daily operations, and help bring our values to life during each shift.

You will manage tasks, train new members, monitor KPIs, and maintain brand standards while fostering an inclusive, high-energy environment that supports growth and teamwork.