Store Floor Lead & Customer Experience Coach

Lowe's Companies, Inc.; Derby (KS); On-site; USD 31,000 - 52,000; Full time

Job summary

Lowe's Companies, Inc. is seeking a Sales Floor Department Supervisor to lead a team and deliver exceptional customer service in a busy home improvement environment. You will coach associates, delegate tasks, and ensure coverage to meet sales and service goals.

The role requires strong communication, safety awareness, and the ability to work across departments to support store objectives and customer satisfaction.

Qualifications

• High School diploma or equivalent required; retail experience preferred.
• 3+ years in retail or 5+ years in a retail environment are acceptable.
• Experience supervising or directing teams is a plus.
• Strong customer service orientation and sales focus.
• Proficiency with Microsoft Office and store systems.

Responsibilities

• Lead and enable a team of associates to deliver customer experience.
• Coach, train, and delegate tasks; ensure department coverage.
• Oversee customer-facing activities and safety, including lifting directions.

Skills

Customer service

Team leadership

Cross-functional

Microsoft Office

Retail operations

Safety coaching

Education

High School Diploma or equivalent

Retail experience 3+ years OR 5 years

Tools

Project Tool

Genesis

Sterling

M2O

Thin Client

Job description

Lowe's Companies, Inc. is seeking a Sales Floor Department Supervisor to lead a team and deliver exceptional customer service in a busy home improvement environment. You will coach associates, delegate tasks, and ensure coverage to meet sales and service goals.

The role requires strong communication, safety awareness, and the ability to work across departments to support store objectives and customer satisfaction.