Seasonal Store Advisor, Boston

onrunning; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

On is seeking a Store Advisor in Boston to deliver a premium, personalized guest experience using the Cloud CX philosophy. You will master the 5 Steps of Service and educate customers on products, ensuring a seamless and memorable shopping journey.

Reporting to the Store Leader, you will support daily operations, uphold visual standards, and manage inventory with meticulous care. You should be reliable, coachable, and ready to work nights, weekends, and some holidays.

Qualifications

• 1+ years of experience in retail, hospitality, or customer-facing environments.
• Growth mindset and willingness to learn new products and processes.
• Reliable with a track record of consistent performance and adherence to SOPs.
• Strong communication and a team-first attitude.

Responsibilities

• Deliver a premium, individualized fan experience by mastering Cloud CX philosophy and the 5 Steps of Service.
• Support guest interactions with personalized product education to smooth the shopping journey.
• Execute daily tasks with attention to detail, maintain premium visual standards and inventory accuracy.
• Contribute to community engagement and teamwork with clear shift communication.

Skills

Customer service

Communication

Teamwork

Attention to detail

Growth mindset

Job description

In short:

As the Store Advisor, you will be the brand ambassador and primary creator of our premium, individualized fan experience in-store. You will master the fundamentals of our Cloud CX Premium service model focused on a detail-oriented approach to make every guest feel genuinely welcomed.

Reporting to the Store Leader on the Retail team, you will support the retail function by demonstrating a high-level of excellence through service with authenticity. Your contribution ensures our premium service standards drive brand loyalty and honors our mission to ignite the human spirit through movement.

Your Mission:

• Deliver a premium, individualized fan experience by mastering our Cloud CX philosophy and executing the 5 Steps of Service to drive long-term brand loyalty
• Support guest interactions through elevated try-on rituals and personalized product education to resolve hesitations and ensure a seamless shopping journey
• Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect On's global positioning
• Support On's unique market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together

Your Story:

• You bring 1+ years of experience in retail, hospitality, or customer-facing environments where delivering a quality experience is a priority
• You possess a growth mindset and a passion for learning, with a proven ability to remain resilient and coachable when learning new products or processes
• You are highly reliable and accountable, with a record of consistent performance and strict adherence to retail standard operating procedures
• You demonstrate strong communication skills and a team-first spirit, ensuring collective goals are met through active engagement and asking clarifying questions
• You approach every task with a meticulous eye for detail, recognizing that premium retail success is found in the quality of execution and personal presentation
• Ability to work night shifts, weekends and some holidays

Your Team

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence.