Store Floor Captain: Dynamic, Guest-First Leader

Rally House; Mansfield (TX); On-site; USD 20,000 - 24,000; Full time

Job summary

Rally House is seeking a Team Captain to guide floor operations, coach teammates, and deliver outstanding guest experiences in a fast-paced sports retail environment. You will help onboard new hires, model service behaviors, and maintain merchandising standards that showcase teams and events.

A dynamic, energetic approach is essential. The role supports leadership in prioritizing tasks, managing daily operations, and delivering exceptional service during shifts, including local games and events.

Qualifications

• Must be at least 18 years old.
• 1–2 years of retail experience.
• Availability to work 10–20 hours per week including daytime, nights, weekends, holidays, and local sports events.

Responsibilities

• Onboard and train new team members.
• Maintain high-energy store culture and model service behaviors.
• Provide in-the-moment coaching and feedback.
• Prioritize and delegate tasks to ensure shifts run smoothly.
• Lead merchandising, floor resets, and service coverage.
• Handle escalated guest concerns with professionalism.

Skills

People leadership

Customer focus

Action oriented

Clear communication

Job description

Rally House is seeking a Team Captain to guide floor operations, coach teammates, and deliver outstanding guest experiences in a fast-paced sports retail environment. You will help onboard new hires, model service behaviors, and maintain merchandising standards that showcase teams and events.

A dynamic, energetic approach is essential. The role supports leadership in prioritizing tasks, managing daily operations, and delivering exceptional service during shifts, including local games and events.