Store Floor Captain - Drive Energy, Service & Sales

Rally House; Scranton (Lackawanna County); On-site; USD 19,000 - 23,000; Full time

Job summary

Rally House is seeking a Team Captain in Scranton to guide the store floor, energize the team, and deliver an engaging guest experience. You will lead shifts with clear communication, coach teammates in real-time, and ensure operational and service standards are consistently met.

The role emphasizes people leadership, rapid decision-making, and ownership of daily tasks to maximize sales and guest satisfaction at a fast-paced retail location.

Qualifications

• Must be at least 18 years of age.
• 1–2 years of retail experience.
• Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and featured local sports events.

Responsibilities

• Support onboarding and training of new team members.
• Help maintain a high-energy, high-commitment store culture.
• Model service behaviors and standards consistently.
• Provide in-the-moment coaching and feedback to team members.
• Prioritize and delegate tasks during shifts to ensure execution.
• Serve as a go-to resource for basic operational questions.
• Validate completion of daily operational routines.
• Escalate operational risks and gaps to leadership quickly.
• Lead recovery, replenishment, and fixture resets during shifts.
• Ensure merchandising standards are maintained throughout the day.
• Guide Teammates on visual standards and product placement.
• Support visual transitions and floor sets.
• Lead the floor to ensure service coverage and prioritize guests.
• Reinforce the Party service model and behaviors.
• Handle escalated customer concerns with confidence and professionalism.
• Monitor service execution and adjust staffing or focus as needed.
• Drive sales during assigned shifts through guest focus and urgency
• Coach team members to maximize guest opportunities
• Support execution of promotions, hot markets, and events.

Skills

Communication

Coaching

Customer focus

Retail operations

Visual merchandising

Team leadership

Job description

Rally House is seeking a Team Captain in Scranton to guide the store floor, energize the team, and deliver an engaging guest experience. You will lead shifts with clear communication, coach teammates in real-time, and ensure operational and service standards are consistently met.

The role emphasizes people leadership, rapid decision-making, and ownership of daily tasks to maximize sales and guest satisfaction at a fast-paced retail location.