Store Floor Captain: Elevate Guest Experience & Momentum

Rally House; Westlake (OH); On-site; USD 20,664 - 24,796; Part time

Job summary

Rally House is seeking a Team Captain to guide store teams on the sales floor, set the pace during shifts, and energize teammates. You will model service behaviors, communicate clearly, and maintain urgency to deliver memorable guest experiences.

You will lead onboarding, coaching, and daily operations while ensuring merchandising standards and floor sets are executed with high energy. This role supports promotions, events, and customer-first service.

Qualifications

• Ability to prioritize, delegate, and execute in a fast-paced environment.
• Clear and confident communication skills, including coaching and feedback.
• Enthusiastic attitude with a passion for sports and retail.
• Understanding of retail operations, service standards, and visual merchandising.

Responsibilities

• Lead onboarding and training of new team members.
• Maintain a high-energy, high-commitment store culture.
• Model service behaviors and standards consistently.
• Provide on-the-floor coaching and feedback to team members.
• Prioritize and delegate tasks during shifts to ensure execution.
• Serve as a go-to resource for basic operational questions.
• Validate completion of daily operational routines.
• Escalate operational risks and gaps to leadership quickly.
• Lead recovery, replenishment, and fixture resets during shifts.
• Ensure merchandising standards are maintained throughout the day.
• Guide teammates on visual standards and product placement.
• Support visual transitions and floor sets.
• Lead the floor to ensure service coverage and prioritize guests.
• Reinforce the Party service model and behaviors.
• Handle escalated customer concerns with confidence and professionalism.
• Monitor service execution and adjust staffing or focus as needed.
• Drive sales during assigned shifts through guest focus and urgency.
• Coach team members to maximize guest opportunities.
• Support execution of promotions, hot markets, and events.

Skills

Communication

Energetic

Customer service

Retail operations

Education

High school diploma or equivalent

Job description

Rally House is seeking a Team Captain to guide store teams on the sales floor, set the pace during shifts, and energize teammates. You will model service behaviors, communicate clearly, and maintain urgency to deliver memorable guest experiences.

You will lead onboarding, coaching, and daily operations while ensuring merchandising standards and floor sets are executed with high energy. This role supports promotions, events, and customer-first service.