Store Floor Captain: Drive Energy & Guest Experience

Rally House; Springfield (MO); On-site; USD 23,000 - 26,000; Part time

Job summary

Rally House in Springfield, MO is seeking a Team Captain to guide store floor operations and energize the team during shifts. You’ll model service behaviors, coach teammates, and ensure everyday excellence in guest experiences.

In this role you’ll lead daily tasks, manage merchandising standards, and respond to guest concerns with confidence. Availability to cover 10–20 hours weekly including events, with a focus on sports fans and store culture.

Qualifications

• Must be at least 18 years of age.
• 1–2 years of retail experience.
• Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and featured local sports events.
• Physical requirement: stand/walk for extended periods; lift up to 50 pounds.

Responsibilities

• Support onboarding and training of new team members.
• Provide in-the-moment coaching and feedback to team members.
• Prioritize and delegate tasks during shifts to ensure execution.
• Lead recovery, replenishment, and fixture resets during shifts.
• Ensure merchandising standards are maintained throughout the day.
• Lead on-floor service coverage and handle escalated customer concerns.
• Drive sales during shifts through guest focus and promotions.

Skills

Clear communication

Coaching

Customer service

Retail operations

Merchandising

Team leadership

High energy

Sports retail

Job description

Rally House in Springfield, MO is seeking a Team Captain to guide store floor operations and energize the team during shifts. You’ll model service behaviors, coach teammates, and ensure everyday excellence in guest experiences.

In this role you’ll lead daily tasks, manage merchandising standards, and respond to guest concerns with confidence. Availability to cover 10–20 hours weekly including events, with a focus on sports fans and store culture.