Store Floor Captain: Lead, Energize & Delight Guests

Rally House; Triadelphia (WV); On-site; USD 19,286 - 23,419; Part time

Job summary

Rally House is seeking a Team Captain to guide the store floor, energize the team, and deliver outstanding guest experiences during shifts. This role leads operations, merchandising, service, and results while providing coaching and clear direction to teammates.

You will drive execution, maintain merchandising standards, and ensure service coverage. Qualifications include 18+, 1–2 years of retail, and 10–20 hours per week including days, nights, weekends, and local sports events.

Qualifications

• Ability to prioritize, delegate, and execute in a fast-paced retail environment; clear and confident communication; coaching and feedback; enthusiasm for sports and retail; understanding of retail operations, service standards, and visual merchandising.

Responsibilities

• Support onboarding and training of new team members
• Help maintain a high-energy, high-commitment store culture
• Model service behaviors and standards consistently
• Provide in-the-moment coaching and feedback to team members
• Prioritize and delegate tasks during shifts to ensure execution
• Serve as a go-to resource for basic operational questions
• Validate completion of daily operational routines
• Escalate operational risks and gaps to leadership quickly
• Lead recovery, replenishment, and fixture resets during shifts
• Ensure merchandising standards are maintained throughout the day
• Guide teammates on visual standards and product placement
• Support visual transitions and floor sets
• Lead the floor to ensure service coverage and prioritize guests
• Reinforce the Party service model and behaviors
• Handle escalated customer concerns with confidence and professionalism
• Monitor service execution and adjust staffing or focus as needed
• Drive sales during assigned shifts through guest focus and urgency
• Coach team members to maximize guest opportunities
• Support execution of promotions, hot markets, and events

Skills

Communication

Coaching

Customer service

Team leadership

Job description

Rally House is seeking a Team Captain to guide the store floor, energize the team, and deliver outstanding guest experiences during shifts. This role leads operations, merchandising, service, and results while providing coaching and clear direction to teammates.

You will drive execution, maintain merchandising standards, and ensure service coverage. Qualifications include 18+, 1–2 years of retail, and 10–20 hours per week including days, nights, weekends, and local sports events.