Store Facilities & Operations Leader

Nordstrom; Seattle (WA); On-site; USD 150,000 - 245,000; Full time

Benefits offered by this job

Medical/Vision, Dental

Retirement and Paid Time Away

Life Insurance and Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom is seeking a Director, Store Facilities in Seattle to lead the strategy and execution for safe, reliable store operations across Nordstrom and Nordstrom Rack. You will manage a distributed team of Regional Facilities Managers, drive KPI-based performance, and align facilities initiatives with banner execution models.

The role requires deep technical knowledge of building systems, multi-site budgeting, and strong executive communication.

Qualifications

• 10+ years of progressive leadership in Facilities, Maintenance, Property Management, Operations, or related fields.
• Bachelor’s degree or equivalent; advanced technical or business education preferred.
• Proven success leading leaders across geographically distributed teams.
• Deep technical knowledge of commercial building systems (HVAC, MEP, vertical transportation, BMS/EMCS, life safety).
• Experience with CMMS platforms for multi-site PM management and KPI reporting.
• Excellent written and verbal communication with strong executive presence; comfortable presenting to senior leadership.
• Experience managing multi-site operating and capital budgets; strong forecasting and variance analysis.
• Proven ability to manage complex vendor relationships across a large geographic portfolio; knowledge of lease terms and landlord coordination.
• Professional affiliations (IFMA, BOMA, RILA, ConnexFM) and Six Sigma/Lean certifications preferred.
• Proficient in Microsoft Office applications and AI usage.
• Ability to travel up to 50% based on business need.

Responsibilities

• Create a strong culture by building and developing a high‑performing team of Regional Facilities Managers who are engaged, innovative, and deeply connected to the mission of supporting our customers and team members
• Champion growth and development across all levels to build a stable, long‑term pipeline of talent
• Ensure the implementation of Preventive and Predictive Maintenance (PM and PdM) and Corrective Maintenance across the store network that maximizes utility and minimizes cost
• Ownership & accountability of performance by creating, reporting, refining, and acting on KPIs, Service Level Agreements, and operational metrics (e.g., PM completion, safety, BSAT/CSAT) that quantitatively demonstrate value to the business
• Manage headcount, operating, and capital expenses for the Store Facilities organization to achieve objectives and meet budget expectations
• Negotiate and deliver capital projects at cost and on time, in partnership with Facilities Centralized Programs, to support business needs across the store network
• Employ operational excellence through models, methods, and approaches such as Gemba, Kaizen, 5S, and other Six Sigma principles

Skills

Leadership

Executive presence

Strategic thinking

Travel flexibility

Education

Bachelor’s degree or equivalent

Advanced education preferred

Tools

CMMS platforms

Microsoft Office

AI usage

Job description

Nordstrom is seeking a Director, Store Facilities in Seattle to lead the strategy and execution for safe, reliable store operations across Nordstrom and Nordstrom Rack. You will manage a distributed team of Regional Facilities Managers, drive KPI-based performance, and align facilities initiatives with banner execution models.

The role requires deep technical knowledge of building systems, multi-site budgeting, and strong executive communication.