Director, Store Facilities & Operations

Nordstrom, Inc.; Seattle, Northern (WA, KY); Hybrid; USD 150,000 - 245,000; Full time

Benefits offered by this job

Medical/Vision

Dental

401k/Retirement

Paid Time Off

Life Insurance

Disability Insurance

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. seeks a Director of Store Facilities to lead safety, reliability and operational performance across Nordstrom and Nordstrom Rack stores. You will build a high-performing regional facilities team and drive capital projects, maintenance programs, and KPI reporting to optimize cost and quality.

This executive role requires deep technical knowledge of building systems and strong financial acumen, with Seattle as the base and up to 50% travel.

Qualifications

• 10+ years of progressive leadership experience in Facilities, Maintenance, Property Management, Operations, or similar asset-intensive environments.
• Bachelor’s degree or equivalent experience required; advanced technical or business education preferred.
• Demonstrated success leading leaders across large, geographically distributed teams.
• Deep technical knowledge of building systems including HVAC, MEP, vertical transportation, BMS/EMCS, and fire/life safety across a large-format retail portfolio.
• Experience with CMMS platforms for multi-site PM management, KPI tracking, and performance reporting.
• Excellent written and verbal communication skills with strong executive presence; comfortable presenting to senior leadership.
• Experience managing multi-site operating and capital budgets; strong financial acumen including forecasting and variance analysis.
• Proven ability to manage complex vendor relationships and contracts across a large geographic portfolio; knowledge of lease terms and landlord coordination.
• Professional affiliations (IFMA, BOMA, RILA, ConnexFM) and operational excellence certifications (Six Sigma, Lean, TPC) preferred.
• Proficient in Microsoft Office applications & AI usage.
• Ability to travel up to 50% based on business need.

Responsibilities

• Create a strong culture by building and developing a high-performing team of Regional Facilities Managers engaged with the mission of supporting customers and team members.
• Champion growth and development across all levels to build a long-term talent pipeline.
• Ensure Preventive and Predictive Maintenance (PM and PdM) and Corrective Maintenance across the store network to maximize utility and minimize cost.
• Own and report on KPIs, SLAs, and operational metrics (PM completion, safety, BSAT/CSAT) to demonstrate value to the business.
• Manage headcount, operating, and capital expenses for Store Facilities to meet objectives and budgets.
• Negotiate and deliver capital projects at cost and on time, in partnership with Facilities Centralized Programs.
• Apply operational excellence models such as Gemba, Kaizen, 5S, and Six Sigma principles.

Skills

Leadership

Budget Management

Vendor Management

CMMS

HVAC/MEP knowledge

Strategic thinking

Executive communication

Travel up to 50%

Education

Bachelor's degree or equivalent experience

Advanced technical or business education preferred

Tools

CMMS Platforms

Microsoft Office

AI usage

Job description

Nordstrom, Inc. seeks a Director of Store Facilities to lead safety, reliability and operational performance across Nordstrom and Nordstrom Rack stores. You will build a high-performing regional facilities team and drive capital projects, maintenance programs, and KPI reporting to optimize cost and quality.

This executive role requires deep technical knowledge of building systems and strong financial acumen, with Seattle as the base and up to 50% travel.