Director, Centralized Facilities Programs

Nordstrom, Inc.; Seattle, Northern (WA, KY); Hybrid; USD 150,000 - 245,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement and Paid Time Away

Life Insurance and Disability

Merchandise Discount

EAP Resources

401k

Holidays

Job summary

Nordstrom, Inc. is seeking a Director of Facilities Centralized Ops & Programs to own soft services, utilities, safety, and engineering services across all Nordstrom locations. This role will establish a coordinated PMO, drive governance, and partner with Store Facilities, Finance, HR, and external vendors to ensure delivery and optimization.

The ideal leader will guide change management, promote AI-enabled tools adoption, and build a high-performing team in a large, multi-site environment.

Qualifications

• Bachelor's degree in Business, Operations Management, Facilities, Engineering, or related field.
• 10+ years of progressive experience in program management, business operations, or PMO leadership.
• 5+ years of people leadership experience with direct reports.
• Demonstrated success owning outsourced service programs (soft services, utilities, engineering services).
• Experience building or evolving a PMO operating model in a matrixed org.
• Excellent verbal and written communication; comfortable presenting to VP/SVP-level leaders.
• Organizational Change Management experience; PMP preferred; SCRUM Master a plus.

Responsibilities

• Direct end-to-end performance of Soft Services, Utilities, Safety, and Engineering Services across Nordstrom locations.
• Set service standards, manage supplier performance, and ensure consistent execution.
• Lead PMO operating model design, governance, and performance cadences.
• Drive business integration, strategy development, and change management for facilities initiatives.
• Build and lead Facilities Business Operations with clear roles and resources.
• Prepare updates and materials for executive review; manage cross-functional partnerships.

Skills

Leadership

Communication

Program/Project Management

Vendor Management

Cross-Functional Collaboration

Change Management

Education

Bachelor's degree in Business, Operations Management, Facilities, Engineering, or related field

Tools

Microsoft Office

SharePoint

Project management platforms

Job description

Nordstrom, Inc. is seeking a Director of Facilities Centralized Ops & Programs to own soft services, utilities, safety, and engineering services across all Nordstrom locations. This role will establish a coordinated PMO, drive governance, and partner with Store Facilities, Finance, HR, and external vendors to ensure delivery and optimization.

The ideal leader will guide change management, promote AI-enabled tools adoption, and build a high-performing team in a large, multi-site environment.