Store Operations Lead — Customer Experience & Shipping

FedEx Group; Addison (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

FedEx Office is seeking a Store Assistant Manager in Addison, TX, to lead a store unit with a focus on delivering a consistent and positive customer experience. You will supervise team members, oversee production and retail operations, and support shipping, quality control, and daily POS tasks.

The role requires a High School diploma or equivalent and 1+ year of related experience with preferred supervisory background.

Qualifications

• Demonstrated customer service excellence and conflict resolution.
• Experience leading and coaching a small team on shift.
• Ability to communicate effectively with customers, vendors, and team members.

Responsibilities

• Lead store operations to ensure a consistent, positive customer experience.
• Supervise and mentor team members across production, retail, self-service, and shipping.
• Monitor and facilitate daily store processes, quality checks, and order pickups/deliveries.
• Assist Store Manager with payroll and daily POS close-out tasks.
• Interview applicants and help with hiring and performance feedback.

Skills

Customer service

Team leadership

Supervisory experience

Education

High School diploma or equivalent

Job description

FedEx Office is seeking a Store Assistant Manager in Addison, TX, to lead a store unit with a focus on delivering a consistent and positive customer experience. You will supervise team members, oversee production and retail operations, and support shipping, quality control, and daily POS tasks.

The role requires a High School diploma or equivalent and 1+ year of related experience with preferred supervisory background.