Store Experience Leader: Lead Teams & Pet Parent Joy

PetSmart; Bellingham (MA); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart is seeking an Assistant Store Manager Customer Experience to lead the store team and deliver outstanding pet parent experiences. You will drive leadership, coaching, and daily task execution to meet store goals while upholding PetSmart’s values.

The role requires 3–5 years in retail leadership and full-time availability, with the ability to work evenings, weekends, and holidays. Proficiency in computer applications and strong communication are essential in this fast-paced environment.

Qualifications

• 3 - 5 years of retail leadership or experience in a customer-focused environment.
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Leads the associate and customer experience at all levels and ensures pets in our care are safe and healthy.
• Responsible for the customer/pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated concerns.
• Assists with reservations in hotels, salons, and training.
• Oversees the customer and pet parent experience across PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions.
• Evaluates operations and seeks opportunities to continuously improve experiences and services.
• Accountable for the successful execution & experience of store events and marketing activities.

Skills

Retail leadership

Customer focus

Communication skills

Time management

Tools

POS systems

Microsoft Office

Job description

PetSmart is seeking an Assistant Store Manager Customer Experience to lead the store team and deliver outstanding pet parent experiences. You will drive leadership, coaching, and daily task execution to meet store goals while upholding PetSmart’s values.

The role requires 3–5 years in retail leadership and full-time availability, with the ability to work evenings, weekends, and holidays. Proficiency in computer applications and strong communication are essential in this fast-paced environment.