Store Experience Leader: Customer Service & Team Coaching

Goodwill of Southern Nevada; North Las Vegas (NV); On-site; USD 32,000 - 39,000; Full time

Job summary

Goodwill of Southern Nevada is seeking a Customer Service Manager to assist the Store Manager with front-end operations. You will drive sales, manage team performance, and uphold service standards across daily store activities in North Las Vegas.

The role emphasizes supervision, training, inventory, and adherence to safety and operational guidelines to maximize donations and customer experience.

Qualifications

• Required: Minimum of 1 year of retail supervisory experience.
• Preferred: High school/GED completion.

Responsibilities

• Maximizes sales through proper rotation, display, signage and inventory of processed merchandise.
• Directs, trains, and evaluates all sales associates.
• Participates in interviewing candidates for entry level retail roles.
• Ensures quality customer service is presented by all team members in a timely and courteous manner.
• Ensures training and merchandising guidelines are followed.
• Contributes to team member evaluations.
• Oversees new goods inventory and replenishment daily.
• Interfaces with POS system and assists IT with updates and modifications.
• Completes order fulfillments daily and backs up Production Manager when needed.
• Manages found money and donated jewelry with proper documentation.

Skills

Leadership

Communication

Job Knowledge

Accountability

Dependability

Service Oriented

Quality Focused

Initiative

Professionalism

Education

High school/GED completion

Tools

Power stacker certification

Job description

Goodwill of Southern Nevada is seeking a Customer Service Manager to assist the Store Manager with front-end operations. You will drive sales, manage team performance, and uphold service standards across daily store activities in North Las Vegas.

The role emphasizes supervision, training, inventory, and adherence to safety and operational guidelines to maximize donations and customer experience.