Store Operations Lead — Merchandise & Service

Goodwill of Southern Nevada; Las Vegas (NV); On-site; USD 16,000 - 23,000; Full time

Job summary

Goodwill of Southern Nevada is seeking a Lead Processor to support the Store Management Team in daily operations, customer service, and sales floor functions at Sahara location in Las Vegas. This role ensures smooth processing of merchandise, pricing, and workflow to meet store goals.

You'll direct Merchandise Processors, maintain safety and cleanliness, and collaborate with warehouse and management to deliver excellent donor and customer experiences.

Qualifications

• Proven reliability in meeting attendance expectations.
• Ability to follow verbal instructions and work as part of a team.
• Must be able to continuously perform repetitive work, at a set pace.
• Must possess strong interpersonal skills with excellent communication skills.
• Exhibits a high level of integrity and business ethics.
• Exhibits a level of adaptability and flexibility.

Responsibilities

• Ensures quality customer service is presented and provided by team members in a timely and courteous manner to all customers, donors, and other team members.
• Directs store Merchandise Processors in daily duties such as attaching price tags to clothing, wares, and cleaning wares to meet preset production and sales goals for the store.
• Assists, while demonstrating flexibility, in the overall daily operations within the store.
• Communicates with the Store Management Team the needs of the Warehouse to ensure production and sales goals are met.
• Follows all policies in the production manual.
• Collects all found money and donated jewelry and hands in daily to the manager following all necessary processes. Jewelry is sent back to E-Commerce.
• Ensures store and surrounding premises are kept clean and free of safety hazards, and safety procedures are understood and followed by all team members.
• Ensures Merchandise Processors’ workstations are stocked with approved supplies and product.
• Assists management staff with Quality-Quantity-Price (QQP) checks.
• Ensures all Merchandise Processors complete floor work each day for a minimum of one hour or as directed.
• Assists in any other projects or tasks as determined by management.

Skills

Job Knowledge

Dependability

Service Oriented

Teamwork

Initiative

Productivity

Quality Focused

Results Oriented

Education

High school/ GED completion preferred

1-2 years supervisory retail experience preferred

Job description

Goodwill of Southern Nevada is seeking a Lead Processor to support the Store Management Team in daily operations, customer service, and sales floor functions at Sahara location in Las Vegas. This role ensures smooth processing of merchandise, pricing, and workflow to meet store goals.

You'll direct Merchandise Processors, maintain safety and cleanliness, and collaborate with warehouse and management to deliver excellent donor and customer experiences.