Store Experience Leader

Ascend Grocery, LLC; Fort Myers (FL); Vor Ort; USD 28.000 - 36.000; Vollzeit

Zusammenfassung

Ascend Grocery, LLC seeks a Store Associate to join our Fort Myers team. The role supports Store Manager and Shift Leaders, handling cashiering, stocking, cleaning and customer service.

You will ensure store conditions meet Save-A-Lot standards and policies. Key responsibilities include opening/closing the store, supervising team members, resolving customer issues, processing cash and gift cards, stocking, and maintaining health and safety compliance.

Qualifikationen

• Must be 18 years of age.
• High School diploma or equivalent required.
• Comprehensive product knowledge and the ability to train other team members.
• Previous training / supervisory experience a plus.
• Proficiency in basic math skills required, including addition, subtraction, multiplication and division.
• Must be able to read, write and speak in English.
• Language proficiency in Spanish or other languages is a plus.
• Must be dependable and flexible.
• Ability to travel to multiple work locations.
• Excellent customer service, teamwork and problem-solving skills.
• Must adhere to uniform dress code.

Aufgaben

• Open and close the store according to established procedures.
• Direct and monitor day-to-day activities of store team members.
• Communicates with customers in a friendly and courteous manner.
• Resolves customer complaints, including exchanges and refunds.
• Documents complaints and takes follow-up steps to correct the source of the complaint.
• Conducts front end administrative procedures, including cash counting, till preparation, cash drops, cash pick-ups, verification of cash tills, and sale of/return of gift cards.
• Completes electronic store reports and conducts bag/video checks and reports results to Store Manager.
• Performs cashier duties when necessary.
• Escalates employee issues to Store Manager or District Manager.
• Responds promptly to vendors, including receiving loads / deliveries.
• Stocks within all departments.
• Ensures the store is operating in compliance with company standards for health and safety.
• Handles emergency management, such as evacuation procedures, appropriately.
• Protects company property, funds and merchandise.
• Ensures that loss prevention procedures are followed daily.
• Responsible for store sanitation and completing sweep logs during assigned shift.
• Serves as first contact for media and regulatory visitors and refers contact to Store Manager.
• May participate in the panel interviewing process, but does not have authority to make hiring decisions.
• Performs other duties, including working in other departments, as assigned.

Kenntnisse

Customer service

Communication

Teamwork

Problem solving

Basic math

English proficiency

Ausbildung

High School diploma or equivalent

Jobbeschreibung

Ascend Grocery, LLC seeks a Store Associate to join our Fort Myers team. The role supports Store Manager and Shift Leaders, handling cashiering, stocking, cleaning and customer service.

You will ensure store conditions meet Save-A-Lot standards and policies. Key responsibilities include opening/closing the store, supervising team members, resolving customer issues, processing cash and gift cards, stocking, and maintaining health and safety compliance.