Store Team Lead — Customer Service & Operations

Ascend Grocery, LLC; Umatilla (FL); On-site; USD 26,000 - 34,000; Full time

Job summary

Save-A-Lot is seeking a Store Associate to support store operations, customer service, and daily store maintenance. Responsibilities include cashiering, stocking, and ensuring adherence to health and safety standards.

The role involves opening/closing the store, supervising team members, handling customer issues, and assisting with vendor deliveries. Ideal candidates will have a high school diploma or equivalent, strong math skills, and excellent communication.

Qualifications

• Must be 18 years of age.
• High School diploma or equivalent required.
• Comprehensive product knowledge and the ability to train other team members.
• Previous training/supervisory experience a plus.
• Company work history will be strongly considered, including attendance, work performance, safety, policy compliance and performance management.
• Proficiency in basic math skills required, including addition, subtraction, multiplication and division.
• Must be able to read, write and speak in English.
• Demonstrate effective oral and written communication, interpersonal skills.
• Language proficiency in Spanish or other languages is a plus.
• Must be dependable and flexible.
• Ability to travel to multiple work locations.
• Excellent customer service, teamwork and problem-solving skills.
• Must adhere to uniform dress code.

Responsibilities

• Responsible for opening and closing the store according to established procedures
• Directs and monitors the day-to-day activities of full time/part time store team members
• Communicates with customers in a friendly and courteous manner
• Resolves customer complaints, including exchanges and refunds
• Documents complaints and takes follow-up steps to correct the source of the complaint
• Conducts front end administrative procedures, including cash counting, till preparation, cash drops, cash pick-ups, verification of cash tills, and sale of/return of gift cards
• Completes electronic store reports and conducts bag/video checks and reports results to Store Manager
• Performs cashier duties when necessary
• Escalates employee issues, such as disciplinary action, cash discrepancies, attendance, performance, and significant customer complaints to Store Manager or District Manager
• Responds promptly to vendors, including receiving loads / deliveries
• Stocks within all departments
• Ensures the store is operating in compliance with company standards for health and safety
• Handles emergency management, such as evacuation procedures, appropriately
• Protects company property, funds and merchandise
• Ensures that loss prevention procedures are followed daily
• Responsible for store sanitation and completing sweep logs during assigned shift
• Serves as first contact for media and regulatory visitors and refers contact to Store Manager
• May participate in the panel interviewing process, but does not have authority to make hiring decisions
• Performs other duties, including working in other departments, as assigned

Skills

English proficiency

Customer service

Teamwork

Problem-solving

Spanish language skills

Math skills

Reading/writing in English

Education

High School diploma or equivalent

Job description

Save-A-Lot is seeking a Store Associate to support store operations, customer service, and daily store maintenance. Responsibilities include cashiering, stocking, and ensuring adherence to health and safety standards.

The role involves opening/closing the store, supervising team members, handling customer issues, and assisting with vendor deliveries. Ideal candidates will have a high school diploma or equivalent, strong math skills, and excellent communication.