Store Experience Lead - Retail Service Coach

Burberry; Oakbrook Terrace (IL); On-site; USD 32,000 - 34,000; Full time

Job summary

Burberry in Oakbrook Terrace, IL seeks a daily floor supervisor to guide sales teams and deliver Burberry Experience to customers. You will provide real-time coaching to improve performance and drive sales.

The role requires supervising a service-oriented team, maintaining high standards, and partnering with store management to meet KPIs. Experience with POS and Apple devices is advantageous.

Qualifications

• Advanced knowledge of POS system.
• 1–2 years of supervisory or management experience in retail sales.
• Familiarity with Apple devices and comfortable using digital tools.

Responsibilities

• Supervise, assist and motivate sales associates to deliver high-value experiences on the selling floor.
• Partner to improve selling skills and close sales to achieve KPIs.
• Lead a high performing customer-facing team and coach for Burberry Experience compliance.

Skills

POS system

Retail supervision

Tools

Apple devices

Job description

Burberry in Oakbrook Terrace, IL seeks a daily floor supervisor to guide sales teams and deliver Burberry Experience to customers. You will provide real-time coaching to improve performance and drive sales.

The role requires supervising a service-oriented team, maintaining high standards, and partnering with store management to meet KPIs. Experience with POS and Apple devices is advantageous.