Store Experience Lead: Customer Focus & Ops

designerbrands; Missouri; On-site; USD 17,000 - 21,000; Full time

Job summary

designerbrands in Missouri is seeking a Store Associate to support store management, drive sales, and deliver exceptional customer experiences. You will help maintain store standards, assist with inventory, and execute daily operations with urgency and professionalism.

Responsibilities include assisting customers, participating in omni-channel activities, and ensuring a safe, welcoming environment while upholding company policies and procedures.

Qualifications

• Excellent customer service and positive attitude.
• Ability to develop collaborative relationships.
• Strong verbal and written communication.
• Ability to work with speed and hold team accountable.
• Availability to work nights, weekends, and holidays.
• Proficient with store technology (register, iPhone, calculator).
• Ability to stand or walk up to 100% of shift.
• Ability to lift up to 50 pounds occasionally to frequently.
• Bend, kneel, crouch or crawl as needed.

Responsibilities

• Maintain in-store experience by modeling CEL behaviors and responding to requests with urgency.
• Ensure customers have a positive experience and complete daily open/close tasks.
• Review daily communication and plan tasks to meet KPIs and submit required actions.
• Participate in inventory activities and omni-channel tasks (BOPIS, Charge/Send).
• Address customer and associate concerns and support timekeeping.

Skills

Customer service

Communication

Teamwork

Tech literacy

Mobility

Education

High school diploma or equivalent

Job description

designerbrands in Missouri is seeking a Store Associate to support store management, drive sales, and deliver exceptional customer experiences. You will help maintain store standards, assist with inventory, and execute daily operations with urgency and professionalism.

Responsibilities include assisting customers, participating in omni-channel activities, and ensuring a safe, welcoming environment while upholding company policies and procedures.