Store Dispatcher

Genuine Parts Company; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

NAPA Auto Parts in Columbus, OH is seeking a Store Dispatcher to coordinate deliveries and support our fast-paced team. You will plan routes, ensure parts reach customers accurately and on time, and maintain fleet readiness.

Ideal candidates have a high school diploma, valid driver's license, and strong communication skills. This role is on-site at our store in Columbus, OH and offers opportunities to develop in a busy automotive supply operation.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Valid driver's license required.

Responsibilities

• Schedule deliveries and dispatch drivers on a timely basis.
• Ensure correct parts reach customers with speed and courtesy.
• Map efficient delivery routes.
• Track and analyze delivery service quality using the Delivery Management System.
• Resolve delivery issues and provide effective solutions.
• Handle cash returned by drivers and maintain records.
• Inspect returned parts and cores for return to DC or manufacturer.
• Maintain the fleet and flag vehicle issues affecting service quality.

Skills

Customer service

Communication

Team player

Organization

Attention to detail

Education

High school diploma or equivalent

Job description

Job Description

NAPA Auto Parts is seeking an enthusiastic and hard-working Store Dispatcher to join our rapidly growing team of Auto Parts professionals.

Responsibilities

• Scheduling deliveries and dispatching delivery drivers on a timely basis
• Ensuring that the right parts are delivered to the right customer order with precision, speed and courtesy
• Mapping out routes for deliveries that are as efficient as possible
• Tracking and analyzing quality of delivery service using Delivery Management System
• Overcoming roadblock problems for customers and chart effective solutions
• Handling cash returned by drivers and keep accurate records
• Inspecting returned parts and cores and preparing them for return the Distribution Center or manufacturer
• Maintaining the fleet to ensure vehicles are in safe and proper working order and flag problems with vehicles that detract from quality delivery service

Qualifications

• High school diploma or equivalent
• Passion for delivering customer care Excellent verbal and written communication skills
• Keen sense for seeing, hearing and remembering part numbers and line codes
• Agility to bend to floor-level shelves and reach to upper shelves (eight feet) with use of stool or ladder and walk up and down stairs
• Stamina to stand and walk for entire work shift Motivated team player able to thrive in a fast-paced environment
• Self-Motivated, strong sense of urgency, organized, detail-oriented, solid judgment
• Valid Driver's License .

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.