Store Dispatcher

Genuine Parts Company; United States; On-site; USD 22,000 - 30,000; Full time

Job summary

NAPA Auto Parts is seeking a Store Dispatcher to join our team of auto parts professionals. This role focuses on scheduling deliveries, routing, and ensuring the right parts reach customers quickly and accurately.

You will maintain records, manage driver cash, and help keep the fleet in good working order to support high-quality service.

Qualifications

• Customer service excellence and strong communication are required.
• Ability to recall part numbers and line codes accurately.
• Motivated team player who thrives in a fast-paced environment.
• Self-motivated, detail-oriented with good judgment.

Responsibilities

• Schedule deliveries and dispatch drivers promptly.
• Ensure correct parts are delivered to customers accurately.
• Map efficient delivery routes to optimize time and cost.
• Track delivery performance using the Delivery Management System.
• Resolve delivery issues and provide effective solutions.
• Handle cash returned by drivers and maintain records.
• Inspect returned parts and cores and prepare for returns.
• Maintain fleet and flag vehicle issues to uphold service quality.

Skills

Customer service

Communication

Part numbers recall

Team player

Organization

Driver's license

Education

High school diploma or equivalent

Job description

Job Description

NAPA Auto Parts is seeking an enthusiastic and hard-working Store Dispatcher to join our rapidly growing team of Auto Parts professionals.

Responsibilities

• Scheduling deliveries and dispatching delivery drivers on a timely basis
• Ensuring that the right parts are delivered to the right customer order with precision, speed and courtesy
• Mapping out routes for deliveries that are as efficient as possible
• Tracking and analyzing quality of delivery service using Delivery Management System
• Overcoming roadblock problems for customers and chart effective solutions
• Handling cash returned by drivers and keep accurate records
• Inspecting returned parts and cores and preparing them for return the Distribution Center or manufacturer
• Maintaining the fleet to ensure vehicles are in safe and proper working order and flag problems with vehicles that detract from quality delivery service

Qualifications

• High school diploma or equivalent
• Passion for delivering customer care Excellent verbal and written communication skills
• Keen sense for seeing, hearing and remembering part numbers and line codes
• Agility to bend to floor-level shelves and reach to upper shelves (eight feet) with use of stool or ladder and walk up and down stairs
• Stamina to stand and walk for entire work shift Motivated team player able to thrive in a fast-paced environment
• Self-Motivated, strong sense of urgency, organized, detail-oriented, solid judgment
• Valid Driver's License .

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.