Store Dispatcher I

USA GPC Genuine Parts Company; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

NAPA Auto Parts in the United States is seeking a motivated Store Dispatcher to ensure timely deliveries and accurate parts handling across our network. The role involves scheduling drivers, mapping efficient routes, and using the Delivery Management System to monitor service quality.

Strong communication, teamwork, and a valid driver’s license are essential as you support fast-paced operations and maintain strict accuracy in orders and returns.

Qualifications

• High school diploma or equivalent required.
• Passion for delivering customer care and service.
• Excellent verbal and written communication skills.

Responsibilities

• Scheduling deliveries and dispatching delivery drivers on a timely basis.
• Ensuring that the right parts are delivered to the right customer order with precision, speed and courtesy.
• Mapping out routes for deliveries that are as efficient as possible.
• Tracking and analyzing quality of delivery service using Delivery Management System.
• Overcoming roadblock problems for customers and chart effective solutions.
• Handling cash returned by drivers and keeping accurate records.
• Inspecting returned parts and cores and preparing them for return to the Distribution Center or manufacturer.
• Maintaining the fleet to ensure vehicles are in safe and proper working order and flag problems with vehicles that detract from quality delivery service.

Skills

Customer service

Communication skills

Attention to detail

Team player

Self-motivated

Driver's license

Stamina

Organized

Education

High school diploma or equivalent

Tools

Delivery Management System

Job description

Job Description NAPA Auto Parts is seeking an enthusiastic and hard-working Store Dispatcher to join our rapidly growing team of Auto Parts professionals.

Responsibilities

• Scheduling deliveries and dispatching delivery drivers on a timely basis
• Ensuring that the right parts are delivered to the right customer order with precision, speed and courtesy
• Mapping out routes for deliveries that are as efficient as possible
• Tracking and analyzing quality of delivery service using Delivery Management System
• Overcoming roadblock problems for customers and chart effective solutions
• Handling cash returned by drivers and keep accurate records
• Inspecting returned parts and cores and preparing them for return the Distribution Center or manufacturer
• Maintaining the fleet to ensure vehicles are in safe and proper working order and flag problems with vehicles that detract from quality delivery service

Qualifications

• High school diploma or equivalent
• Passion for delivering customer care
• Excellent verbal and written communication skills
• Keen sense for seeing, hearing and remembering part numbers and line codes
• Agility to bend to floor-level shelves and reach to upper shelves (eight feet) with use of stool or ladder and walk up and down stairs
• Stamina to stand and walk for entire work shift
• Motivated team player able to thrive in a fast-paced environment
• Self-Motivated, strong sense of urgency, organized, detail-oriented, solid judgment
• Valid Driver's License

EEO & Diversity Statement

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

About GPC

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.