Store Dispatcher I

Genuine Parts Company; Durham (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Genuine Parts Company, parent of NAPA Auto Parts, is seeking a Store Dispatcher to join our busy team and ensure timely deliveries. You will schedule drivers, coordinate routes, and verify correct parts reach customers with courtesy and accuracy.

You will monitor delivery performance, keep records, and maintain the fleet to support high-quality service in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Passion for delivering customer care.
• Excellent verbal and written communication skills.
• Keen sense for seeing, hearing and remembering part numbers and line codes.
• Stamina to stand and walk for entire shift.
• Motivated team player able to thrive in a fast-paced environment.
• Self-motivated with strong sense of urgency, organized, detail-oriented, good judgment.
• Valid Driver's License.

Responsibilities

• Schedule deliveries and dispatch drivers on a timely basis.
• Ensure correct parts reach customers with precision, speed and courtesy.
• Map routes for efficient deliveries.
• Track and analyze delivery service using Delivery Management System.
• Resolve roadblock issues for customers and devise solutions.
• Handle cash returned by drivers and maintain records.
• Inspect returned parts and cores for returns to DC or manufacturer.
• Maintain fleet and flag vehicle issues affecting delivery quality.

Skills

Customer care

Verbal communication

Written communication

Attention to detail

Team player

Self-motivated

Time management

Judgment

Stamina

Mobility/flexibility

Education

High school diploma or equivalent

Job description

Job Description

NAPA Auto Parts is seeking an enthusiastic and hard-working Store Dispatcher to join our rapidly growing team of Auto Parts professionals.

Responsibilities

• Scheduling deliveries and dispatching delivery drivers on a timely basis
• Ensuring that the right parts are delivered to the right customer order with precision, speed and courtesy
• Mapping out routes for deliveries that are as efficient as possible
• Tracking and analyzing quality of delivery service using Delivery Management System
• Overcoming roadblock problems for customers and chart effective solutions
• Handling cash returned by drivers and keep accurate records
• Inspecting returned parts and cores and preparing them for return the Distribution Center or manufacturer
• Maintaining the fleet to ensure vehicles are in safe and proper working order and flag problems with vehicles that detract from quality delivery service

Qualifications

• High school diploma or equivalent
• Passion for delivering customer care Excellent verbal and written communication skills
• Keen sense for seeing, hearing and remembering part numbers and line codes
• Agility to bend to floor-level shelves and reach to upper shelves (eight feet) with use of stool or ladder and walk up and down stairs
• Stamina to stand and walk for entire work shift Motivated team player able to thrive in a fast-paced environment
• Self-Motivated, strong sense of urgency, organized, detail-oriented, solid judgment
• Valid Driver's License .

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.