Store Dispatcher

NAPA Auto Parts; Cockeysville (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Job summary

NAPA Auto Parts in Maryland is seeking a Store Dispatcher to join our team of auto parts professionals. You will schedule deliveries, dispatch drivers, and ensure parts reach customers accurately and on time.

Responsibilities include route planning, monitoring delivery performance, handling returned items, and maintaining fleet readiness. The role requires energy, teamwork, and a valid driver's license in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Keen ability to read part numbers and line codes.
• Physical agility to bend and reach shelves and use stairs.

Responsibilities

• Schedule deliveries and dispatch drivers in a timely manner.
• Ensure correct parts are delivered to customer orders with precision and courtesy.
• Map efficient delivery routes.
• Track and analyze delivery service quality via the Delivery Management System.

Skills

Customer care

Verbal & written communication

Part numbers memory

Physical agility

Stamina

Self-motivation

Valid driver’s license

Education

High school diploma or equivalent

Job description

Job Description

NAPA Auto Parts is seeking an enthusiastic and hard-working Store Dispatcher to join our rapidly growing team of Auto Parts professionals.

Job Description

NAPA Auto Parts is seeking an enthusiastic and hard-working Store Dispatcher to join our rapidly growing team of Auto Parts professionals.

Responsibilities

• Scheduling deliveries and dispatching delivery drivers on a timely basis
• Ensuring that the right parts are delivered to the right customer order with precision, speed and courtesy
• Mapping out routes for deliveries that are as efficient as possible
• Tracking and analyzing quality of delivery service using Delivery Management System
• Overcoming roadblock problems for customers and chart effective solutions
• Handling cash returned by drivers and keep accurate records
• Inspecting returned parts and cores and preparing them for return the Distribution Center or manufacturer
• Maintaining the fleet to ensure vehicles are in safe and proper working order and flag problems with vehicles that detract from quality delivery service

Qualifications

• High school diploma or equivalent
• Passion for delivering customer care Excellent verbal and written communication skills
• Keen sense for seeing, hearing and remembering part numbers and line codes
• Agility to bend to floor-level shelves and reach to upper shelves (eight feet) with use of stool or ladder and walk up and down stairs
• Stamina to stand and walk for entire work shift Motivated team player able to thrive in a fast-paced environment
• Self-Motivated, strong sense of urgency, organized, detail-oriented, solid judgment
• Valid Driver's License.

This position offers a starting hourly rate of $18.75. Many of our hourly positions have pay progression with set starting rates and you reach the top end of this range within 12 months of hire. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications. We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process.

Benefits

• Health Insurance: Comprehensive medical, dental, and vision plans.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave
• Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.