Store Dispatcher

USA GPC Genuine Parts Company; Burbank (CA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

NAPA Auto Parts, part of GPC, seeks a Store Dispatcher in Burbank, CA to coordinate daily deliveries and drivers. The role requires accuracy in part numbers, strong communication, and a team-focused, fast-paced approach.

The position starts at $16.30 per hour, with company-wide benefits and a focus on safe, reliable delivery service.

Qualifications

• High school diploma or equivalent.
• Customer care-focused mindset.
• Strong verbal and written communication skills.
• Good memory for part numbers and line codes.
• Ability to reach shelves and move around the store.

Responsibilities

• Schedule deliveries and dispatch drivers promptly.
• Ensure correct parts reach customers with speed and courtesy.
• Map efficient delivery routes for daily operations.
• Track delivery quality using the Delivery Management System.
• Resolve issues and provide practical solutions for customers.
• Handle cash returned by drivers and keep records.
• Inspect returned parts and cores for return readiness.
• Maintain fleet and flag service issues for repair.

Skills

Customer care

Verbal communication

Written communication

Part numbers memory

Shelving agility

Stamina

Team player

Self-motivation

Driver's license

Education

High school diploma

Job description

Job Description NAPA Auto Parts is seeking an enthusiastic and hard-working Store Dispatcher to join our rapidly growing team of Auto Parts professionals.

Responsibilities

• Scheduling deliveries and dispatching delivery drivers on a timely basis.
• Ensuring that the right parts are delivered to the right customer order with precision, speed and courtesy.
• Mapping out routes for deliveries that are as efficient as possible.
• Tracking and analyzing quality of delivery service using Delivery Management System.
• Overcoming roadblock problems for customers and chart effective solutions.
• Handling cash returned by drivers and keep accurate records.
• Inspecting returned parts and cores and preparing them for return the Distribution Center or manufacturer.
• Maintaining the fleet to ensure vehicles are in safe and proper working order and flag problems with vehicles that detract from quality delivery service.

Qualifications

• High school diploma or equivalent.
• Passion for delivering customer care.
• Excellent verbal and written communication skills.
• Keen sense for seeing, hearing and remembering part numbers and line codes.
• Agility to bend to floor-level shelves and reach to upper shelves (eight feet) with use of stool or ladder and walk up and down stairs.
• Stamina to stand and walk for entire work shift.
• Motivated team player able to thrive in a fast-paced environment.
• Self-Motivated, strong sense of urgency, organized, detail-oriented, solid judgment.
• Valid Driver's License.

This position offers a starting hourly rate of $16.30. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications. We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process.

Benefits

• Health Insurance: Comprehensive medical, dental, and vision plans.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave.
• Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.