Store Dispatcher I

USA GPC Genuine Parts Company; Kentucky; On-site; USD 38,000 - 54,000; Full time

Job summary

NAPA Auto Parts is seeking a Store Dispatcher to join our team of auto parts professionals. You will schedule deliveries, dispatch drivers, route optimization, and track delivery service quality to ensure accurate, fast service.

Ideal candidates have a high school diploma, strong communication, and a proactive attitude. You will work in a fast-paced environment and support a growing network of parts distribution.

Qualifications

• High school diploma or equivalent.
• Passion for delivering customer care.
• Excellent verbal and written communication skills.
• Keen sense for part numbers and line codes.
• Ability to bend to floor-level shelves and reach upper shelves with a stool or ladder.
• Stamina to stand and walk for the full shift.
• Motivated team player in a fast-paced environment.
• Self-motivated with urgency, organization and good judgment.
• Valid Driver's License.

Responsibilities

• Schedule deliveries and dispatch drivers on a timely basis.
• Ensure correct parts are delivered to customers with precision and speed.
• Map efficient routes for deliveries.
• Track and analyze delivery service quality using the Delivery Management System.
• Resolve blockers for customers and chart effective solutions.
• Handle cash returned by drivers and maintain records.
• Inspect returned parts and cores and prepare them for return.
• Maintain fleet and flag vehicle issues affecting delivery quality.

Skills

Customer service

Communication

Attention to detail

Driver's license

Team player

Education

High school diploma or equivalent

Job description

Job Description

NAPA Auto Parts is seeking an enthusiastic and hard-working Store Dispatcher to join our rapidly growing team of Auto Parts professionals.

Responsibilities

• Scheduling deliveries and dispatching delivery drivers on a timely basis
• Ensuring that the right parts are delivered to the right customer order with precision, speed and courtesy
• Mapping out routes for deliveries that are as efficient as possible
• Tracking and analyzing quality of delivery service using Delivery Management System
• Overcoming roadblock problems for customers and chart effective solutions
• Handling cash returned by drivers and keep accurate records
• Inspecting returned parts and cores and preparing them for return the Distribution Center or manufacturer
• Maintaining the fleet to ensure vehicles are in safe and proper working order and flag problems with vehicles that detract from quality delivery service

Qualifications

• High school diploma or equivalent
• Passion for delivering customer care
• Excellent verbal and written communication skills
• Keen sense for seeing, hearing and remembering part numbers and line codes
• Agility to bend to floor-level shelves and reach to upper shelves (eight feet) with use of stool or ladder and walk up and down stairs
• Stamina to stand and walk for entire work shift
• Motivated team player able to thrive in a fast-paced environment
• Self-Motivated, strong sense of urgency, organized, detail-oriented, solid judgment
• Valid Driver's License

About GPC

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.

Equality & Diversity

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.