Store Director - High-Volume Leader & Operations Owner

Pacific International Executive Search; Baltimore (MD); On-site; USD 120,000 - 180,000; Full time

Job summary

Pacific International Executive Search seeks a Store Director to lead a high-volume operation in the Baltimore market. You will oversee multi-layer leadership, drive profitability, and shape customer experience while building a culture of accountability and development.

This senior role offers ownership at the site level, partnering with regional leadership to execute strategic priorities, develop teams, and deliver sustainable performance in a fast-paced retail and foodservice environment.

Qualifications

• 5+ years of leadership experience within a high-volume customer-facing environment.
• Proven experience leading teams within a fast-paced operation.
• Demonstrated ability to lead through managers and develop future leaders.
• Strong track record of driving operational performance and customer satisfaction.
• Experience working in highly metrics-driven environments.
• Strong communication, coaching, and relationship-building skills.
• Passion for customer service and team development.
• Demonstrated ability to create accountability while maintaining an engaging and positive culture.
• Backgrounds from restaurant, quick-service, grocery, retail, hospitality, foodservice, or other high-volume service environments preferred.
• Bachelor's degree preferred but not required.

Responsibilities

• Lead and develop a high-performing team across multiple levels of leadership within a fast-paced operation
• Drive daily business performance with a focus on customer experience, operational excellence, sales, staffing, and profitability
• Lead through managers and supervisors to build accountability, engagement, and strong team culture
• Establish clear goals and performance expectations while coaching and developing future leaders
• Monitor and improve key operational metrics related to sales, labor, customer satisfaction, retention, and overall business performance
• Ensure execution of company initiatives, operational standards, and service expectations
• Partner with regional leadership to support strategic priorities and operational improvement efforts
• Build strong relationships with associates, customers, and community stakeholders
• Create an environment focused on teamwork, development, recognition, and continuous improvement
• Act as the senior leader for the operation, ensuring sustainable performance and long-term team success

Skills

Leadership

Customer service

People development

Operational excellence

Analytics

Communication

Education

Bachelor's degree (preferred)

Job description

Pacific International Executive Search seeks a Store Director to lead a high-volume operation in the Baltimore market. You will oversee multi-layer leadership, drive profitability, and shape customer experience while building a culture of accountability and development.

This senior role offers ownership at the site level, partnering with regional leadership to execute strategic priorities, develop teams, and deliver sustainable performance in a fast-paced retail and foodservice environment.