Director of Operations - Growth & Customer Experience

Frontline Source Group - Nationwide Staffing & Executive Search; Baltimore (MD); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Medical, vision, and dental coverage

Generous paid time off

Employee discount programs

Collaborative team environment

Job summary

A staffing and recruitment agency is looking for a Director of Operations in Baltimore, MD, to lead their specialty food retail locations. This executive role demands a visionary leader focused on operational excellence and customer experience. Responsibilities include driving growth strategies, managing budgets, and leading high-performing teams. The ideal candidate has 10-15 years of multi-location retail operations experience with a strong emphasis on customer satisfaction. This full-time position offers a salary range of $130,000 to $150,000.

Qualifications

• 10-15 years of leadership experience in retail operations.
• Success in financial management with P&L responsibility.
• Experience in driving sales growth in customer-focused environments.

Responsibilities

• Collaborate with leadership on growth strategies.
• Drive revenue optimization and market expansion.
• Lead annual planning processes, including budgeting.
• Champion continuous improvement methodologies.
• Build high-performing teams through recruitment.
• Facilitate cross-functional collaboration.
• Monitor key performance indicators for operations.
• Ensure compliance with regulatory requirements.

Skills

Leadership experience

Financial management

Sales growth

Communication skills

Analytical skills

Process optimization

Talent development

Customer satisfaction

Decision making

Technology proficiency

Tools

Microsoft Office Suite

Job description

A staffing and recruitment agency is looking for a Director of Operations in Baltimore, MD, to lead their specialty food retail locations. This executive role demands a visionary leader focused on operational excellence and customer experience. Responsibilities include driving growth strategies, managing budgets, and leading high-performing teams. The ideal candidate has 10-15 years of multi-location retail operations experience with a strong emphasis on customer satisfaction. This full-time position offers a salary range of $130,000 to $150,000.