Director of Operations

Frontline Source Group - Nationwide Staffing & Executive Search; Baltimore (MD); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Medical, vision, and dental coverage

Generous paid time off

Employee discount programs

Collaborative team environment

Job summary

A staffing and recruitment agency is looking for a Director of Operations in Baltimore, MD, to lead their specialty food retail locations. This executive role demands a visionary leader focused on operational excellence and customer experience. Responsibilities include driving growth strategies, managing budgets, and leading high-performing teams. The ideal candidate has 10-15 years of multi-location retail operations experience with a strong emphasis on customer satisfaction. This full-time position offers a salary range of $130,000 to $150,000.

Qualifications

• 10-15 years of leadership experience in retail operations.
• Success in financial management with P&L responsibility.
• Experience in driving sales growth in customer-focused environments.

Responsibilities

• Collaborate with leadership on growth strategies.
• Drive revenue optimization and market expansion.
• Lead annual planning processes, including budgeting.
• Champion continuous improvement methodologies.
• Build high-performing teams through recruitment.
• Facilitate cross-functional collaboration.
• Monitor key performance indicators for operations.
• Ensure compliance with regulatory requirements.

Skills

Leadership experience

Financial management

Sales growth

Communication skills

Analytical skills

Process optimization

Talent development

Customer satisfaction

Decision making

Technology proficiency

Tools

Microsoft Office Suite

Job description

Director of Operations

Our client in Baltimore, MD, has an immediate opening for a Director of Operations on a direct‑hire basis.

Company Profile

• Specialty Grocery Retailer
• Team Atmosphere and Environment
• Passion for Food and People

Role Summary

Our client is seeking a dynamic Director of Operations to drive growth and operational excellence across their premium specialty food retail locations in the Baltimore metropolitan area. This executive role requires a visionary leader who can elevate their brand while fostering a culture of exceptional customer experience and sustainable profitability.

Responsibilities

• Collaborate closely with executive leadership to develop and execute comprehensive growth strategies
• Drive revenue optimization through innovative merchandising approaches and market expansion initiatives
• Lead annual planning processes, including forecasting, budgeting, and resource allocation
• Champion continuous improvement methodologies to enhance operational efficiency and customer satisfaction
• Direct and mentor location managers while overseeing performance across all departmental leadership roles
• Build high‑performing teams through strategic recruitment, professional development, and succession planning
• Create an inclusive workplace culture that promotes growth, accountability, and exceptional service standards
• Facilitate cross‑functional collaboration to achieve organizational objectives
• Establish and monitor key performance indicators across quality, cost management, inventory control, and safety protocols
• Implement scalable systems and processes that support current operations and future expansion
• Lead initiatives to minimize waste, optimize inventory turnover, and maximize profitability
• Ensure compliance with all regulatory requirements and company policies
• Develop and execute strategies to consistently exceed customer expectations
• Analyze market trends and competitive landscape to identify opportunities for differentiation
• Oversee product selection, pricing strategies, and promotional campaigns
• Champion brand standards and ensure consistent execution across all touchpoints

Qualifications

• 10‑15 years of progressive leadership experience in multi‑location retail operations, preferably within premium or specialty markets
• Demonstrated success in financial management, including P&L responsibility and budget oversight
• Proven track record of driving sales growth and operational improvements in customer‑focused environments
• Advanced financial acumen with expertise in business analysis, forecasting, and performance metrics
• Exceptional communication and interpersonal skills with the ability to influence at all organizational levels
• Strong analytical and problem‑solving capabilities with experience in process optimization
• Demonstrated ability to lead change initiatives and manage complex projects
• Proven success in developing talent and building engaged, high‑performing teams
• Results‑driven leader with unwavering commitment to customer satisfaction
• Adaptable professional who thrives in fast‑paced, dynamic environments
• Collaborative approach with the ability to work effectively across diverse teams
• Strong business judgment with the capacity to make sound decisions under pressure
• Technology proficient, including advanced knowledge of Microsoft Office Suite
• Occasional weekend availability required

Features and Benefits

• Comprehensive medical, vision, and dental coverage
• Generous paid time off and employee discount programs
• Collaborative and supportive team environment

Pay Range

$130,000.00/yr – $150,000.00/yr

Seniority Level

Director

Employment Type

Full‑time

Job Function

Management

Industries

Retail and Food and Beverage Retail