Store Department Leader — Elevate Customer Experience

H&M; White Marsh (MD); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Staff Discount

Health Insurance

401K

Job summary

H&M in White Marsh, MD is seeking a Department Supervisor to support sales and profit goals by delivering the best customer experience in the department and store. You will work in line with company standards, policies, and procedures to meet customer and colleague expectations.

A typical day includes driving omni-channel customer service, maintaining visual and commercial standards, managing a team, and ensuring smooth operations from opening to closing.

Qualifications

• Emerging leader with ability to take responsibility.
• Ambitious, effective communicator and analytical problem solver.
• Customer-centric with focus on performance.

Responsibilities

• Drive omni-channel customer experience and promote the H&M brand positively during interactions.
• Maintain high fashion quality, visual standards, and store presentation; ensure stock availability.
• Lead and develop the store team; communicate with colleagues to motivate and align daily operations.
• Oversee opening and closing procedures and ensure compliance with store policies and legal requirements.

Skills

Emerging Leader

Effective Communicator

Analytical

Numbers & Statistics

Customer Centric

Job description

H&M in White Marsh, MD is seeking a Department Supervisor to support sales and profit goals by delivering the best customer experience in the department and store. You will work in line with company standards, policies, and procedures to meet customer and colleague expectations.

A typical day includes driving omni-channel customer service, maintaining visual and commercial standards, managing a team, and ensuring smooth operations from opening to closing.