Store Department Lead — People, Training & Ops

H-E-B; Frisco (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

H-E-B in Frisco seeks a Store Department Lead to manage a busy department, keep products well stocked, and provide outstanding customer service. You will supervise scheduling, training, and development of Partners, and back up the Department Manager as needed.

You will oversee daily operations across multiple areas, drive inventory accuracy, coaching on service standards, and ensure compliance with food safety and store policies. The role emphasizes leadership, teamwork, and process improvement.

Qualifications

• 18+ years of age.
• Experience in a retail leadership role preferred.
• Ability to read and interpret documents and write routine reports.

Responsibilities

• Lead department operations and supervise scheduling.
• Train and develop Partners; address issues and complaints.
• Assist with inventory control and merchandising.
• Provide superior customer service and answer product questions.
• Maintain food safety and sanitation standards.

Skills

Department leadership

Customer service

Plan & schedule

Train Partners

Problem solving

Communication skills

Reading comprehension

Education

Associate's degree (AA) or equivalent

Job description

H-E-B in Frisco seeks a Store Department Lead to manage a busy department, keep products well stocked, and provide outstanding customer service. You will supervise scheduling, training, and development of Partners, and back up the Department Manager as needed.

You will oversee daily operations across multiple areas, drive inventory accuracy, coaching on service standards, and ensure compliance with food safety and store policies. The role emphasizes leadership, teamwork, and process improvement.