Store Department Lead: Customer-Driven Ops & Training

H-E-B; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

H-E-B Store Department Lead drives a well-stocked, well-maintained department and delivers superior customer service. The role includes supervising tasks, scheduling, and training Partners, with a focus on inventory, production planning, and issue resolution across Bakery, Beauty, Deli, Prep Foods, Produce, and Texas Backyard areas.

The position requires expertise in department operations, strong communication, and leadership abilities to coach Partners and ensure goal achievement while

Qualifications

• Experience leading a department or team in a retail setting.
• Ability to read and interpret safety rules, manuals, and production plans.
• Strong communication and interpersonal skills with customers and Partners.

Responsibilities

• Lead department operations and training; may back up to Department Manager and manage scheduling.
• Provide superior customer service and coach others on selling techniques and product knowledge.
• Assist with inventory control; supervise, train, and develop Partners; resolve issues and follow production plans.

Skills

Customer service

Supervisory

Inventory control

Training Partners

Product knowledge

Suggestive selling

Communication

Education

Associate's degree

Job description

H-E-B Store Department Lead drives a well-stocked, well-maintained department and delivers superior customer service. The role includes supervising tasks, scheduling, and training Partners, with a focus on inventory, production planning, and issue resolution across Bakery, Beauty, Deli, Prep Foods, Produce, and Texas Backyard areas.

The position requires expertise in department operations, strong communication, and leadership abilities to coach Partners and ensure goal achievement while